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After Travel Customer Service Advisor

February 28, 2026

Joining the TUI Contact Centre Team as a Customer Service Advisor in our After Travel Team, we will help you become an expert of our destinations, products and procedures to respond to, resolve and service a range of customer contacts. You will put all customers at the heart of our business and constantly ‘go the extra smile’ by creating unforgettable holidays that make us famous for service and create customers for life.This role is based on our hybrid working model where you spend some part of your working week in our Swansea office (2/3 days) and the rest of the week working from home. We’ll provide you with the tools, training and tech to be able to work in this way, you’ll need a quiet environment and internet connection when working at home. Joining us will not only provide opportunities for you to grow your career, but the benefits of being part of an exciting global team.Our Contact Centre core opening hours are Monday to Friday 09:00 – 19:00, Saturday 09:00 – 17:00 and Sunday 10:00 – 17:00. To provide great service to our customers we work a varied shift pattern, including regular weekends and evenings.PLEASE NOTE WE HAVE 30HRS ROLES AVAILABLE. ANYONE INTERESTED IN 30HRS POSITION, PLEASE SPECIFY YOUR PREFERENCE IN THE APPLICATION. YOU WILL BE EXPECTED TO WORK FULL TIME HOURS FOR THE DURATION OF 7 WEEKS TRAINING.THE START DATE WILL BE THE 12TH MAY.ABOUT OUR OFFER<ul><li>Salary £24,600</li><li>Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’</li><li>Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career</li><li>Excellent rates with foreign exchange and discounts with retailers</li><li>Investment in your development and career progression</li><li>Pension scheme and life assurance</li><li>Discretionary Annual Bonus</li></ul>ABOUT THE JOB<ul><li>You will resolve any post travel queries via a range of different methods – you’ll become an expert in complaint handling and resolution.</li><li>You will conduct initial investigations and provide appropriate solutions in line with policy and guidance.</li><li>Using your personality, you’ll inspire and respect our customers and your colleagues whilst sharing a great amount of fun.</li><li>Technology is evolving every day, so is TUI. By providing you with the best tools, you’ll build your knowledge to understand our customers and adapt your style to help answer questions, improve customer satisfaction and loyalty.</li><li>Your drive to achieve will lead you to rise to the challenge and exceed all your Contact Centre targets.</li><li>You’ll be confident and able to respond to all types of customer contacts including phone, email, letter & social media.</li><li>Our customers will be at the heart of everything you do, ensuring they understand exactly what you and our business can do to help them while taking pride in your work being accurately documented.</li></ul>ABOUT YOU<ul><li>Confidence to handle multiple customer contacts and administrative tasks in numerous systems whilst complying with procedures.</li><li>Strong commitment to achieve targets and overcome challenges.</li><li>Team player who engages and collaborates at all times with customers and colleagues.</li><li>An organised individual who takes pride in their work and responsibility for their own development.</li><li>Ability to use initiative to proactively spot and resolve potential problems.</li><li>Passion to work within the tourism industry, although travel experience is not essential for the role.</li><li>You’ll need to be flexible with your schedule and open to working a variety of different shifts including evenings and weekends.</li><li>Be able to work from our Swansea office 2/3 times per week.</li></ul>Home Working Requirements<ul><li>You will have a suitable space that allows you to work comfortably and away from general ‘home’ activities.</li><li>You will be required to have a suitable broadband connection that has a download speed of at least 10 Mbps and an upload of at least 3 Mbps.</li></ul>From a workplace to a place to belong. At TUI, we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know. #J-18808-Ljbffr

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...