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Adminstration Assistant

March 14, 2026

Administration Assistant (Front Office)

Grade 3

Permanent / 20 hours per week / 40 weeks per annum

St James’s CE Primary School, Wollaston is a vibrant and welcoming two-form entry Church of England primary school at the heart of its local community. Guided by our vision, ‘Let your light shine, be the best we can be’, we are committed to providing a school environment where children, staff and families are supported through strong systems, clear communication and a culture of care and integrity.

We are seeking a Front Office Administration Assistant to join our school office team, providing professional front-of-house support for pupils, parents, visitors and staff. This is a key role within the daily life of the school, ensuring that communication, safeguarding processes and pupil welfare administration run smoothly and effectively.

The successful candidate will be the first point of contact for many members of the school community, providing a calm, organised and welcoming reception service. While the role operates within established procedures and under clear direction, it carries important responsibility for safeguarding processes, accurate administration and maintaining positive relationships with families.

We are looking for someone who understands that in a school setting, how people are welcomed and supported each day really matters.

Are you someone who:

Takes pride in providing a professional, welcoming and organised front office service?
Communicates clearly and confidently with parents, pupils, staff and visitors?
Understands the importance of safeguarding, confidentiality and professional boundaries?
Can remain calm and organised while managing a busy reception environment?
Works effectively as part of a team while following agreed procedures and systems?
Uses initiative appropriately and knows when to escalate concerns or queries?
Is motivated by purpose and understands the importance of your role in supporting children and families?

Key areas of responsibility include:

Acting as the first point of contact for parents, visitors and staff, including managing phones, emails and reception enquiries
Managing visitor access and sign-in procedures to ensure safeguarding requirements are met
Supporting pupil welfare administration including medicines, accident documentation and medical records
Monitoring pupil movement and supporting pupil collection procedures where required
Assisting with admissions administration and EYFS paperwork and communication
Maintaining accurate administrative records relating to pupils and visitors
Supporting the smooth running of the school office through general administrative tasks

We can offer you:

A welcoming, supportive and professional staff team
Clear systems, expectations and lines of accountability
A strong commitment to wellbeing and sustainable workload
Opportunities to develop your skills within a valued operational role
A caring, appreciative and engaged school community
A positive, values-led culture where your contribution is recognised and matters

Visits to the school are warmly welcomed.

Closing Date: Friday 10th April

Interview: Friday 17th April

We are committed to safeguarding and promoting the welfare of the children; therefore, the post is subject to medical clearance and an enhanced DBS check under the Rehabilitation of Offenders Act 1974.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

Effective from September 2022, KCSIE states as part of the shortlisting process schools and colleges should consider carrying out on-line searches, as part of the due diligence on shortlisted candidates. This is to determine suitability to work with children and keep them safe. All shortlisted candidates are now subject to an on-line check and if there is anything concerning, then the shortlisted candidate will be asked to comment on it either prior to or at interview.

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance;

If the WM Jobs Help Page does not resolve your issue, then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at

#LI-DMBC2019

Attached documents
Person Specification
Job Description.docx

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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