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Account Relationship Manager
Legal & General (L&G) is a leading UK financial services group and major global investor.
We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.
We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
Who we are
Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.
We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.
We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.
We’re looking for an Account Relationship Manager to join our team and help shape the growth of our broker and partner network. In this role, you’ll build strong external relationships, unlock new distribution opportunities, and work closely with colleagues across the business to deliver commercial value. If you enjoy developing partnerships, spotting opportunities and influencing positive outcomes, this could be a great next step in your career.
What you'll be doing:
- Managing and developing a portfolio of broker and third‑party relationships to support LGMS growth objectives
- Delivering sales and adoption targets by creating and implementing tailored account plans
- Retaining and growing commercially viable business through strong relationship management and effective oversight of SLAs and agreements
- Building and onboarding a self‑generated prospect pipeline, collaborating with colleagues across distribution channels for insight and support
- Shaping proposition development by understanding partner needs and creating innovative, commercially relevant solutions
- Supporting governance processes by contributing to internal committees and assessments in line with LGMS strategy
- Representing LGMS at external events and promoting our products, propositions and wider market insights
- Gathering and sharing customer feedback to identify improvements across product design, sales processes and supporting materials
Who we're looking for:
- Strong customer and account management experience within a competitive environment, ideally with exposure to financial services or fintech
- Excellent negotiation, communication and influencing skills across in‑person, virtual and written channels
- Analytical capability with the ability to interpret MI and financial data to support commercial decisions
- Knowledge of business strategy, customer communication and planning, including developing strategic plans
- Working understanding of the UK mortgage lending market, with CeMAP or equivalent being advantageous
- Ability to create and deliver compelling propositions in a B2B2C environment
- Self‑motivation, resilience and a positive approach to managing targets and challenges
- Strong organisational skills with the ability to prioritise, influence and deliver high‑quality outcomes
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.
If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
