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3rd Party Experienced Healthcare Collections – Remote MST/CST

March 14, 2026

<div><h2>Overview</h2> <p>After the submission of your application, you may receive an email to complete a virtual interview via our online interviewing platform/tool, Verint. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.</p> <p>Candidates hired for work-from-home positions will receive company-issued computers and will be required to provide their own headset. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Please see approved headset options as listed below:</p> <ul> <li>Plantronics: SupraPlus Wideband HW251N/HW261N (HIS). Sennheiser: SH330, SH350, CC510, CC550 (CAVA-31)</li> <li>Plantronics: EncorePro HW291N/HW301N (HIS). Sennheiser: Circle SC230/260 (CAVA-31)</li> <li>Jabra: BIZ 2400 (GN1216). Sennheiser: Century SC630/660 (CAVA-31). VXI: CC Pro 4010V DD, CC Pro 4021V DC (OmniCord-V)</li> <li>Jabra: GN2000 (GN1216)</li> <li>Jabra: PRO 9470 (14201-33)</li> <li>Plantronics: CS500 Series CS510, CS520, CS530, CS540 (APV-63). Savi 700 Series - W710, W720, W730, W740, W745 (APV-63)</li> <li>Sennheiser: DW Pro1, DW Pro2, DW Office, SD Pro1, SD Pro2, SD Office (CEHS-AV03/AV04)</li> </ul> <p><strong>Work Location:</strong> This is a remote/work from home position</p> <p><strong>Compensation</strong>: $18-24/hour based on experience</p> <p>Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.</p> <p>Qualified candidates must have 3rd party healthcare collections experience.</p> <p><strong>Why should you consider TSI?</strong></p> <ul> <li>Work from home</li> <li>Paid training</li> <li>Team-oriented work environment</li> <li>Growth opportunity</li> <li>Generous bonus opportunity</li> <li>Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!</li> </ul> <h2>Responsibilities</h2> <ul> <li>Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts</li> <li>Providing thorough, efficient, and accurate account updates on computer files for each call made or received</li> <li>Skip tracing to locate consumer contact information</li> <li>Counseling delinquent consumers to assist in finding funds to meet their payment obligations</li> <li>Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties</li> <li>Complying with and staying up-to-date on all TSI policies and procedures</li> <li>Maintaining knowledge of functional areas, company policies, and procedures</li> <li>Providing feedback to management concerning possible problems or areas of improvement</li> <li>Making recommendations to implement improved processes</li> <li>Performing other duties as assigned by management</li> </ul> <h2>Qualifications</h2> <ul> <li>High levels of ambition, keen to grow their career</li> <li>Experience with healthcare 3rd party collections</li> <li>A positive, friendly demeanor who finds joy in everyday</li> <li>Strong communication skills</li> <li>Proficient computer skills</li> <li>The ability to work and prioritize independently</li> </ul> <h2>For Remote Positions</h2> <ul> <li>The minimum internet speed requirements for remote work are as follows: <ul> <li>Broadband internet connection (No DSL, or Dial Up)</li> <li>Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)</li> <li>Speed Test Results: 25 mbps download, 20 mbps upload</li> </ul> </li> </ul> <p>This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.</p> <p>We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.</p> <p>PI277990254</p></div> #J-18808-Ljbffr

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...